Courses for Advanced Engagement and ISO 10018 Provisional Certification
The EEA offers two learning programs:
- The Certified Engagement Practitioner course to demonstrate basic proficiency.
- The Advanced Engagement Professional course that prepares individuals to conduct audits and develop ISO 10018 processes. Organizations that employ at least one AEP-certified practitioner can qualify for a provisional ISO 10018 certification.
Certified Engagement Practitioner Course
To complete the CEP Certification Course, please work through the six short, on-demand course modules below. Each module contains between 2-6 discrete “topics” of approximately 3-7 minutes each. If you work in government, you should take the “Engagement in Government” module instead of the “Fundamentals of Employee Engagement” module, but you can do both if you wish.
If you are registered, you have full access to all resources, including Courses, Modules, and Lessons. However, only individual and corporate members are also eligible for certification. Each module contains several short lesson videos, a quiz of between 8 to 20 questions and recommended books and articles. Please work through them at your leisure.
You must complete 6 core modules and pass all 6 quizzes, attaining a score of at least 75% on each to earn your CEP designation. To earn your Advanced Engagement Professional (AEP) designation, you must first earn your CEP and then attend and successfully complete an in-person AEP seminar, which is offered several times each year in various locations (email firstname.lastname@example.org for details).
The modules under the “Elective Modules” header are not essential to earn your CEP or AEP designations but are recommended for further study and to acquire continuing education credits after you’ve earned your CEP.
Cost: One CEP included per individual membership: 3 CEPs for corporate sponsorship, plus $125 per additional CEP. The CEP must be maintained by accumulating sufficient Professional Education Credits (PECs) each year and by remaining an EEA member in good standing.
Advanced Engagement Practitioner Course
This online, self-study course prepares practitioners for the skills needed to conduct an ISO 10018 audit and to develop an ISO 10018 compliant quality people management process. Alternatively, you may attend a live class, which will be held regionally in 2018, starting in Galveston on May 8 at Engagement World’s Certification Days. (Registration will open in 2018.) Solution providers seeking ISO 10018 compliance will need to employ individuals with the AEP certification as a first step in gaining the organizational certification.
To obtain the Advanced Engagement Practitioner status, a candidate must first earn their CEP. Then, either through online self-study or through a live workshop, they must demonstrate expert knowledge of the ISO 10018 standard as well as the ISO 10018 Audit process. On their own, candidates will then develop a written business plan for an actual or fictional enterprise engagement and ISO 10018 process that provides evidence of each of the elements of a compliant process and demonstrates a full understanding of the development process. Critical to success is an understanding of the key audiences involved and their inter-relationships; the key tactics of people engagement and how they are integrated, as well as measurement techniques.
All submissions are reviewed by an EEA auditor who will provide detailed feedback. If a submission meets or exceeds AEP standards, the applicant will pass. They will be awarded the AEP and provisional ISO 10018 certification. Those who do not meet the standard on their first effort may use the detailed feedback provided to improve their plan and resubmit. Those who fail on their second attempt must re-enroll in the AEP process.
AEPs automatically receive provisional 10018 certification and may promote their ability to advise and audit organizations against that standard. They may use the provisional ISO 10018 logo until ICEE can accompany them on an actual audit and/or development project to ensure the individual(s) can utilize their skills and process knowledge in an actual engagement.
Cost: The cost for the Advanced Engagement Practitioner process, either online or in a live workshop, is $1,000 and must be maintained through annual accumulation of Professional Education Credits (PECs) and by maintaining the EEA membership in good standing. There is no additional cost to display the AEP logo on web sites or business cards.
Core CEP Modules