About the course:

This, the third and last module in the Advanced Engagement Professional (AEP) certification program is led by Joy Kosta, who is a renowned expert in the field of strategic workforce planning and the dean of TMLU’s strategic workforce planning academy and professional certification program.

The ISO 9001 standard, to which millions of organizations adhere worldwide, now has a component that addresses people management, including motivation, and workforce planning: ISO standard 10018.

If you’ve studied ISO 9001 and 10018, you’ll recall that much emphasis is placed on the use of strategic workforce planning to inspire, involve and develop employees. In this module, we explore the fundamentals of strategic workforce planning and how to begin the planning process and/or assess another organization’s strategic workforce planning.

Course Instructors

Joy Kosta
Bio